At this time’s $14 billion SIP trunking business accounts for 58% of all community site visitors, in keeping with a new Japanese Administration Group research. Underpinning the SIP trunk business is a staggering variety of distributors of all sizes and shapes, from tier-one carriers similar to AT&T and BT to small area of interest resellers. For IT managers, vendor choice appears just like the kid-in-a-candy-store downside. The issue comes with selecting.
We examined this query of alternative by placing it to SIP trunk clients: Would you advocate your supplier to a good friend? This is how we went about it, and the findings.
Greater than 3,000 IT managers had been surveyed in Japanese Administration Group’s SIP trunking buyer satisfaction research. Earlier than we reached the query a couple of suggestion to a good friend, we first set the stage by having clients price their SIP trunk vendor on 9 completely different measurements. The 9 fall into three classes: product, vendor expertise, and buyer delight. So, by the point we broached the matter of advice to a good friend, survey respondents ought to have been within the correct mind set to debate this.
Gold Winners — Advocate-To-A-Buddy
Every SIP trunk buyer shared how they really feel about recommending their supplier to a good friend. Japanese Administration Group then developed a mannequin utilizing the info, and designated these receiving the very best scores as Gold Winners.
Learn the remainder of this text right here.